Story

Returns

Laiska Ebba’s primary wish is to offer timeless pieces that bring joy to our customers and users. That’s why we make every single garment in the best possible quality and always work to find the ideal solution for you. We love to hear from you if you have any questions or comments for us.

 

Return policy

If you for any reason are not satisfied with your purchase at Laiska Ebba, we are happy to accept your return or exchange within 14 days of confirmed delivery. All items must be returned new, unworn, unwashed and in the condition in which they were first received. If items are damaged in transit back to our headquarters, their return may be refused. 

Returns within Finland

On returns without exchange, the customer is responsible for the cost of shipping. We strongly recommend  using a trackable parcel option. We can't refund your returned item if we don't receive it at our headquarters. 

International returns

On returns from outside of Finland, the customer is responsible for the shipping costs. We strongly recommend  using a trackable parcel option. We can't refund your returned item if we don't receive it at our headquarters.

Wish to exchange an item?

Send us an email at info@laiskaebba.com to get a prepaid return label, if we have the item you wish to exchange to in stock, we can put it away for you until we receive your return. 

Please note that since we are a slow fashion company, all of our garments are manufactured in small batches, and therefore we can’t guarantee the availability of an item in a certain color or size. But we always support your investment in your kids wardrobe and are happy to help you to find the best alternative for your exchange.  

Faulty items

If you receive an incorrect or damaged item, we will, of course, refund the return shipping cost so you can receive the correct item. 

Here’s how you do it:

If you wish to return or exchange an item for any reason, contact us at info@laiskaebba.com within 14 days of confirmed delivery to get started. We need your contact info, order number and always like to get feedback if there is any trouble with the garment you wish to return. 

Please be advised that it can take up to 14 days to receive and complete your return. Make sure to hold on to your receipt in the meantime, since the responsibility of the return is yours until it reaches Laiska Ebba headquarters.

Gift cards

All purchased e-gift cards are non refundable and cannot be exchanged for credit nor refunds. 

Sale items

Due to the nature of these pieces, sale garments do not qualify for returns. 

 

Please note that we are a small business  with a small team trying our best to answer your questions as quickly as possible, we sincerely appreciate your patience and understanding.